From 23 November we’re changing our name to Frank Energy. New name, same great deal on energy.

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My Account

There’s no keeping you in the dark here


MyAccount is actually everything you need to know about your account. You can check your account balance, view and pay your energy bills, order new services and lots more.

Once you're registered you'll also be able to download our Energy Online Mobile App.

  Register for Energy Online MyAccount here.
Existing customer?
Log in here.

Forgotten your password, please go to Forgot Password.
Need help with registering or logging in? Please chat with us live online or give us a call on 0800 086 400.

Just when you thought energy couldn't get easier, we built an app


It’s brilliantly simple to take control of your energy anytime, anywhere with the Energy Online App. Use the App to see your electricity usage and pay your energy bill quickly and simply from your smartphone. Using your smart meter, the Energy Online Mobile App will also give you an estimate on how much your next electricity bill is likely to be.
Version 4.0 now available for download.
Now you can earn credits on your bill by referring mates to join Energy Online. Use the app to send invites to your mates and when they join you’ll both get a $50 bill credit.

If you’re already an Energy Online My Account customer, download our App today to:

  • Get an estimate on what your next electricity bill will be*.
  • View graphs of your current and past electricity usage*.
  • Pay your energy bill quickly using your credit or debit card.
  • Sign up for LPG bottled gas and order replacement bottles.
  • Refer mates to join Energy Online and when they join, you’ll earn credits on your bill. For some more info on this, click here.

*Please note a smart meter is required to use these features.

To use the App, you'll need to be a registered My Account customer, you can register here.

Terms and Conditions of use apply.