Direct Debit Terms

Please click here to view the Direct Debit Terms and Conditions prior to 18 December 2019.
 
In these terms and conditions "initiator" means Energy Online.

1. You agree that the direct debit authority is subject to the bank’s terms and conditions that relate to your account, and the specific terms and conditions listed below:

2. You may ask your bank to reverse a direct debit up to 120 calendar days after the debit if:
   • you don’t receive a written notice of the amount and date of each direct debit from the initiator, or
   • you receive a written notice but the amount or the date of debiting is different from the amount or the date specified on the notice.

3. The initiator is required to give you a written notice of the amount and date of each direct debit no less than 10 calendar days before the date of the debit.

4.  The initiator is required to give a written notice of the amount and date of each direct debit in a series of direct debits no less than 10 calendar days before the date of the first direct debit in the series.  The notice is to include:
   • the dates of the debits; and
   • the amount of each direct debit.

5. If the initiator proposes to change an amount or date of a direct debit specified in the notice, the initiator is required to give you notice no less than 30 calendar days before the change.

6.  For customer-initiated payments, the initiator may only send a direct debit if you have:
   • asked the initiator to send it; and
   • agreed the amount of the direct debit.

7. For customer-initiated payments, the initiator is required to give you a written notice of the amount and date of each direct debit no less than the date of the debit.

8. If the bank dishonours a direct debit but the initiator sends the direct debit again within 5 business days of the dishonour, the initiator is not required to give you a second notice of the amount and date of the direct debit.