My Account
For Home
Products
Electricity
Natural Gas
LPG Bottled Gas
Join Now
Services
Moving House
Plans & Pricing
Billing & Payments
My Account & App
Metering
Power Saving Tips
Usage Reports
Join Energy Online
Sign up to Energy Online and get great everyday prices with no contracts or break fees to worry about.
Find out more
For Business
Join Now
Services
Billing & Payments
Metering
Move Premises
Power Saving Tips
About Us
Contact & Support
Emergencies
FAQs
Outages
Resolution Process
Fraud or suspicious activity
Vulnerable Customers
My Account Login
Home
Terms & Conditions
Happy Hours Terms
Happy Hours Terms and Conditions as at 25 May 2020
Offer Details
This offer is for your primary electricity residence only (excludes gas and LPG).
This offer is for electricity only.
This offer includes a free period of electricity for a period of time as notified to you by Energy Online, or, if applicable chosen by you (following an offer by Energy Online), during a term as notified to you by Energy Online, on a day which may be chosen by you, or, notified to you by Energy Online (whatever the case may be) (each, a Free Period). The availability of a Free Period to you from Energy Online from time to time constitutes an Offer.
Eligibility
To be eligible for an Offer you must:
be an existing Energy Online residential electricity customer at:
the time the Offer is made; and/or (as the case may be)
the time specified in an Offer
have your primary electricity residence with Energy Online;
have a smart meter installed at your property with half hourly daily reads; and
have received an invitation to participate in an Offer from us.
Redemption and Expiry
Any Free Period that you choose must be redeemed by completing the process as notified by Energy Online in the Offer, before the expiration date stated in the Offer (Offer Expiry).
You may redeem your Free Period at any time prior to Offer Expiry.
Selecting your Free Period
Once the period of free power has been selected and submitted this is final and no correspondence will be entered into.
General
The promoter of the Promotion is Genesis Energy Limited trading as Energy Online.
Entry into an Offer implies full acceptance of these terms and conditions and any additional terms and conditions of the Offer.
You will receive a credit for the electricity you use during your Free Period. The credit will apply following your Free Period and you will receive a credit for all applicable electricity charges which may apply for that applicable Free Period. The credit will include daily fixed charges, or apportioned thereof where applicable, and variable usage charges but excludes any special charges.
Fixed charges and Variable use charges vary and are based on your current pricing at the time of your Free Period.
Charges associated with your Free Period will be charged to your account and appear on your bill in your usual monthly billing cycle and must be paid by you in accordance with your standard payment terms. These will be then credited to your account within 30 days following your Free Period and will appear on your next applicable bill.
Except as described in clause 7 above, the Offer is not transferrable, refundable or redeemable for cash.
Energy Online reserves the right to amend these terms and conditions in any way and at any time.
If, for whatever reason, your electricity usage information during any Free Period is not available, if there is a power outage during your Free Period, your credit for the applicable Free Period will be estimated. The actual credit amount will be at Energy Online’s sole discretion.
If there is a power outage during your Free Period, in order to receive a credit, you must call Energy Online with the details of the outage.
To receive any credit you must be a current Energy Online electricity customer and your account must be active at the time of the credit.
All decisions of Energy Online regarding this Offer are final and no correspondence will be entered into.
Only one Offer per account.
Any Free Period is at Energy Online’s sole discretion.
Your entitlement to this offer is conditional on you having made regular, satisfactory payments, on time. Energy Online reserves the right to withdraw this offer from any customer who has had multiple overdue accounts or issues with payment.
Energy Online reserves the right, in its sole discretion, to cancel, terminate, withdraw, modify or suspend the Offer (or any part of the Offer, including any Free Period, or invalidate any customers from the Offer (or any Free Period), at any time without prior notice.
In addition to these terms and conditions, the Energy Online
Standard Terms and Conditions
apply. If these terms are inconsistent with any of Energy Online’s other applicable terms and conditions as set out below, then these terms will prevail to the extent of any inconsistency, except to the extent that these terms are inconsistent with Energy Online’s Standard Terms and Conditions, then those Energy Online’s Standard Terms and Conditions will prevail.
All information you provide us with will be held in accordance with our
Privacy Policy
.